RACE PLACE

International Shipping other than Canada

International shipping costs are calculated on an individual basis and are based on the weight, volume and value of the order that you place. These costs will be DETERMINED AFTER YOU PLACE YOUR ORDER, as we need your order information for the calculation. We will email you an estimate of the international shipping costs for your approval before charging your credit card for these charges and shipping your order.

NOTE: ALL DUTIES, TAXES AND FEES ASSOCIATED WITH MERCHANDISE COMING INTO YOUR COUNTRY IS THE BUYER'S RESPONSIBILITY. IF THESE FEES ARE REFUSED WHEN MERCHANDISE IS DELIVERED, YOU WILL BE CHARGED. THESE FEES ARE NOT THE RESPONSIBILITY OF RACE PLACE, INC. AND ARE NOT INCLUDED IN SHIPPING QUOTES.

Typically, International shipping is by USPS Global Express or USPS International Priority mail but due to postal mail size restrictions, we may need to ship by FedEx International.

Shipping

We primarily ship with FedEx and USPS. If you can not receive shipments through either of these providers or have a preference, please notify us in the "Order Comments" section of your order. (Please note: FedEx can not deliver to a PO box.)

Race Place, Inc. will make every effort to ship all orders within 24 hours of receipt.
PLEASE NOTE: SHIPPING DAYS ARE MONDAY THROUGH FRIDAY ONLY.

Express or "Rush" orders in by 11:00 AM Pacific Time will be shipped the same day.
NOTE: ORDERS THAT COME IN AFTER 11:00 AM ON FRIDAY OR OVER THE WEEKEND DO NOT SHIP UNTIL THE FOLLOWING MONDAY.
(Please call us if you would like to request weekend shipping or delivery.)

FedEx does not guarantee Express package delivery for "Acts of God". This includes weather delays. Please note that we will not refund shipping money for delivery delays that our beyond our control.

Oversize

Oversize items are identified as either Ground Ship Only, Ground Ship Only +$6 Oversize Charge or Ground Ship Only +$10 Oversize Charge. Express Shipping may be possible with oversize items, but additional charges may apply and rates will be quoted by us on an individual basis and approved by you before your order is shipped.

PLEASE NOTE: Shipping charges may be classified as OVERSIZED and subject to adjustment on orders of multiple items (i.e. 4 helmets for size evaluation with the intent to return most of the order). You will be notified of changes to your shipping charges before your order is processed.

Ground Ship Only

Some items are marked Ground Ship Only because their contents are considered ineligible for air travel.

MAINLAND USA SHIPPING

Poles and Oversized rates to Mainland US are based on Ground shipping. 2nd Day and Next Day shipping is available on these items at the listed rate plus a $10.00 Oversize Charge.

USPS Ground is normally used on packages under 4 lbs. FedEx is primary used for larger packages and express shipping. Estimated delivery time for Ground shipping is normally 2-10 days depending on location. Next day or 2nd day shipping requires one or two business days to travel after we ship (weekends excluded).

ALASKA & HAWAII SHIPPING

Poles and Oversized items shipping to Canada have $10.00 Oversize Charge.
*Hawaii shipping rates are by quote only.*

CANADA SHIPPING

Poles and Oversized items shipping to Canada have $10.00 Oversize Charge.

Shipments to Canada are typically handled by USPS. NOTE: The customer is responsible for all duties, taxes, brokerage and other fees and are not included in our shipping rates.

INTERNATIONAL SHIPPING

International shipping costs are calculated on an individual basis and are based on the weight, volume and value of the order that you place. These costs will be DETERMINED AFTER YOU PLACE YOUR ORDER, as we need your order information for the calculation. We will email you an estimate of the international shipping costs for your approval before charging your credit card for these charges and shipping your order.

NOTE: The customer is responsible for all duties, taxes, brokerage and other fees and are not included in our shipping rates.

The Race Place will make every effort to ship all orders within 24 hours of receipt.
PLEASE NOTE: SHIPPING DAYS ARE MONDAY THROUGH FRIDAY ONLY.
Express or "Rush" orders in by 11:00 AM Pacific Time will be shipped the same day.
NOTE: ORDERS THAT COME IN AFTER 11:00 AM ON FRIDAY OR OVER THE WEEKEND DO NOT SHIP UNTIL THE FOLLOWING MONDAY.
(Please call us if you would like to request weekend shipping or delivery.)

Our primary shipping partner, FedEx does not guarantee Express package delivery for "Acts of God". This includes weather delays. Please note that we will not refund shipping money for delivery delays that FedEx, or any other shipping partner will not cover.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and a separate email from our shipping partners with tracking information when available within 24-48 hours of shipment.

Returns

If you are not satisfied with your purchase for any reason, you may return it within 10 days of receipt (Holiday gifts by Jan. 9th) providing it's in NEW condition with tags and original packaging intact. Failure to return items in NEW Condition with tags and original packaging will result in reduction of your refund or may be refused. All returns must be sent back freight prepaid. (Note: Shipping charges will be refunded only if it was our shipping error.)

Returns of sale or closeout items in the designated time period may qualify for exchange or store credit, but are not eligible for refunds. Prior promotions and discounts are not applicable on sale items.

Late returns may also be subject to re-stocking charges.

NOTE: Items special ordered for a customer will not be eligible to return for refund, credit or exchange.

Most of our Race Skis, Boots and Bindings are Special Ordered from the manufacturer and are not eligible to return for refund, credit or exchange.

Return items to:

Warranties

If a product is defective before use, Race Place will normally replace that product and reimburse the customer for the least expensive normal return shipping charges. Products defective after use, maybe subject to warranty extended by the manufacturer. Warranty claims are subject to manufacturer review and settlement is the manufacturers responsibility. Shipping costs to return warranted products are normally the responsibility of the customer unless the manufacturer extends that service. Race Place will attempt to intercede on behalf of our customers.

Please see our Terms & Conditions for more details regarding use of this site.